Politique de remboursement
We have a 7 days return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shalu@bitterlime.in. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at shalu@bitterlime.in .
Video Recording
Video recording is required while opening the package with the order ID number.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once a return request has been placed with us, it usually takes 4 business days to have the product picked up from your place and another 7 days to initiate a refund after a successful product inspection by the quality check department. Once the item is received in our warehouse, it undergoes a quality check which takes about 2 days. The receipt of the refund would depend on the mode of payment chosen by you.
The expected timelines are as below:
| Payment Method | Refund Receipt Time |
|---|---|
| Prepaid orders | 7 Business days after successful Quality Check |
| COD Orders* | 7 Business days after successful Quality Check |
*For COD orders, refund against return will be given as store credits
PLEASE NOTE:
For Debit Card and Credit Card transfers, the time taken for a refund depends majorly on the bank.
Banks will send an SMS to customers for a credit amount of more than INR. 5000 only. In case your refund is less than INR. 5000, please check your bank account or credit card statement for confirmation.
In case of refunds, we will only refund the product price. Delivery and handling charges will not be refunded.